Say Hey
TO RAY!

Get ready to revolutionize your Radiant banking experience with Ray, your 24/7 digital assistant!

Key Features:

• Smart Assistance: Handle all your banking needs swiftly and securely.
• Instant Support: Find the answers you need in real-time.
• Live Agent Transition: Ray ensures a seamless handover to a live agent when you need it.
• Always On. Ray never takes a break and is available to chat 24/7.

Access Ray Anytime, Anywhere:

By Phone: Simply dial 352-381-5200 to get started.

By Chat: On our website, mobile app, or eBanking, just click or tap on the chat bubble icon in the bottom right corner of the page.

Why Choose Ray?

In today’s fast-paced world, we believe that you deserve more than just an ordinary banking assistant. Ray embodies the future – making banking interactions simpler, quicker, and more efficient. Embrace an optimistic and hopeful tomorrow with Ray by your side. Radiant Credit Union is always looking ahead, and with Ray, you’re right there with us.

FAQs

• Who is Ray?
  

  Ray is our new digital assistant here at Radiant Credit Union. Think of him as a knowledgeable friend who's always ready to help with your questions in real-time.

• Why is Radiant introducing Ray?
  

  We've activated Ray to provide instant answers and immediate assistance, ensuring you get the help you need any time of the day, without waiting.

• Is Ray replacing other representatives?
  

  Not at all! Our in-person representatives are still here and eager to assist. Ray is simply another friendly voice who can provide quick answers to more straightforward inquiries.

• How do I start a chat with Ray?
  

  Just click on the chat icon on our website, and Ray will ask, "How can we help you?". You can then start your conversation by typing in your question or selecting from the topics he suggests.

• Is it safe to share my personal information with Ray?
  

  Ray is designed to respect and protect your privacy. But, as with anything online, be cautious about sharing specific account details.

• What if Ray doesn’t understand my question?
  

  Ray is continuously learning, but if he's unsure or can't provide a solution, he will promptly connect you with one of our in-person representatives or suggest other ways to help.

• Can I consult Ray for complex banking concerns?
  

  Ray is knowledgeable about many topics, but for more intricate issues, it might be best to speak with one of our representatives or visit our branch.

• Will Ray keep records of our conversations?
  

  Conversations with Ray are logged for quality assurance and to help him learn, but they're managed with the utmost confidentiality and in line with our strict privacy policies.

• Can I chat with Ray on my mobile phone?
  

  Absolutely! Ray is available on both desktop and mobile. He's always just a few taps away, ready to assist.

• Is Ray available 24/7?
  

  Yes, one of the perks of having Ray is that he's always awake and available, ensuring you have assistance whenever needed.

• What if I prefer speaking to a person? How can I reach one?
  

  We understand the value of human touch. If you're chatting with Ray, you can simply ask him to connect you with a in-person representative. Alternatively, you can always call our customer service number.

• How can I provide feedback about my experience with Ray?
  

  After chatting with Ray, there'll be an option to share your thoughts. We value your feedback as it helps both Ray and us serve you better.